Terms and Conditions for Removals Shoreditch

These Terms and Conditions set out the basis on which our removals Shoreditch services are provided. They apply to domestic and commercial moving work, including loading, transport, unloading, and any agreed related services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. If a booking is made on behalf of another person, the person placing the booking confirms that they are authorised to do so and that all relevant parties will comply with these terms.

In these terms, references to “we”, “us”, and “our” mean the service provider carrying out the move, and references to “you” or “the customer” mean the individual or business requesting the service. These terms are intended to be fair, clear, and consistent with UK consumer law and general contract principles. Nothing in these terms affects your statutory rights where they apply.

Our removals service is based on the information provided at the time of booking. It is important that all details supplied are accurate, including addresses, access conditions, item lists, parking restrictions, floor levels, and any special handling requirements. If the circumstances change before the move, you must inform us as soon as reasonably possible so that arrangements can be reviewed.

Booking Process
A booking request may be made through the usual booking channels offered by us. A booking is not confirmed until we have accepted the job, agreed the scope of work, and provided confirmation in writing or another recorded format. We may request photographs, item inventories, or further information before confirming a removal. This helps us assess labour requirements, vehicle size, timing, and any extra equipment needed.

When a quote is based on limited information, it is given on the understanding that the job details are accurate. If we arrive and the work differs significantly from what was described, we may revise the price, amend the scope, or, where appropriate, decline to proceed. This includes situations where access is more difficult than expected, there are additional items, or the packing and dismantling needs exceed the original estimate. Any revision will be discussed with the customer before proceeding wherever possible.

We will normally schedule a time window for arrival rather than guaranteeing an exact minute. Delays can occur due to traffic, loading issues, previous jobs overrunning, weather, or circumstances outside our reasonable control. If a delay is expected, we will aim to keep the customer informed. Likewise, the customer must ensure that the premises are ready for collection and/or delivery at the agreed time.

Payments and Charges
Unless otherwise agreed in writing, payment is due in full on completion of the service on the same day. We may require a deposit or advance payment for larger jobs, weekend work, urgent bookings, or where specialist resources are reserved. Any deposit terms will be explained before confirmation. The price may be fixed, hourly, or based on a pre-agreed estimate, depending on the nature of the work.

All charges must be paid using the method agreed at the time of booking. Where payment is made by bank transfer, card, or any other approved method, it is your responsibility to ensure that cleared funds are available. If payment is not made on time, we may charge reasonable late payment costs and interest where permitted by law, and we may suspend further services until the outstanding balance is settled.

The customer remains responsible for any additional costs arising from matters outside our original quotation, including, without limitation, extra waiting time, unreported access issues, additional floors, congestion, parking charges, specialist lifting equipment, storage arrangements, and disposal fees where applicable. If such costs arise, we will seek approval before they are incurred where reasonably practicable.

If you need to cancel or rearrange your booking, you must inform us as early as possible. Cancellations made within a reasonable notice period may be charged at a reduced rate or not at all, depending on the timing and any costs already incurred. Short-notice cancellations can cause loss of work and reserved capacity, so a cancellation charge may apply where we have set aside labour, vehicle time, or specialist equipment for your move.

If you cancel after we have begun travelling to the job, or once the crew has arrived, you may be charged for the full or partial cost of attendance, travel time, and any other reasonable expenses already committed. If a booking is postponed, we will make reasonable efforts to accommodate the new date, but availability cannot be guaranteed. A new quotation may be required if the rescheduled move changes in size, date, or complexity.

We may cancel or suspend a booking if the customer fails to provide essential information, does not have lawful authority to arrange the move, or if conditions at the property make the service unsafe or impossible to carry out. We may also cancel if payment terms are not met or if the customer or anyone acting on their behalf behaves abusively, threatens staff, or interferes with the safe performance of the service.

Liability and Insurance

We will take reasonable care when handling items, property, and access areas. However, removals involve inherent risks, particularly where items are fragile, heavy, poorly packed, or already damaged. Customers are responsible for ensuring that valuables, jewellery, cash, personal documents, keys, passports, and similar high-value or irreplaceable items are kept separately and are not included in the standard load unless expressly agreed. We do not accept responsibility for such items unless agreed in writing in advance.

Where we supply packing materials or carry out packing as an additional service, our responsibility is limited to the reasonable care and skill expected of a professional removals company. If the customer has packed items themselves, we are not liable for damage caused by insufficient packing, unsuitable boxes, hidden defects, or breakage due to the nature of the contents. Fragile items should be clearly marked, but marking alone does not create liability where the item was inadequately packed by the customer.

We are not liable for loss or damage caused by matters outside our control, including structural defects, pre-existing damage, poor access conditions, unsuitable weather, road traffic incidents beyond our reasonable avoidance, acts of third parties, or faulty instructions provided by the customer. Our liability does not extend to indirect or consequential losses such as loss of profit, business interruption, or missed deadlines, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

The customer must ensure that the goods to be moved are ready for collection, properly accessible, and accurately described. Lifts, stairways, parking arrangements, loading bays, entry codes, and any permits required for access must be arranged in advance unless we have specifically agreed to handle them. If we are unable to park legally or gain access, waiting time or aborted attendance charges may apply. It is your responsibility to ensure that the destination property is available to receive the items at the agreed time.

The customer must also make sure that any items requiring special treatment are identified before the move, including antiques, pianos, artwork, aquariums, IT equipment, or items needing dismantling or reassembly. Unless otherwise agreed, we will not disconnect gas, electricity, plumbing, or integrated appliances, and we do not provide tradesperson services. The customer should take all necessary precautions to protect floors, walls, fixtures, and fittings where there is a risk of damage from the layout or condition of either property.

If the customer asks us to move items that are prohibited, dangerous, or unlawfully held, we may refuse to handle them. This includes explosives, pressurised containers, flammable liquids, corrosive substances, illegal goods, and any other hazardous materials unless expressly agreed and lawfully transportable. The customer warrants that all goods tendered for removal are lawful to possess, transport, and dispose of where relevant.

Waste Regulations and Disposal

Where our service includes removal of unwanted items, clearance, or disposal, the customer agrees to provide accurate information about what is to be taken away. We operate in accordance with applicable waste regulations in the UK and will only transport, handle, and dispose of waste through lawful and environmentally responsible channels. Certain items may require separate treatment, including electrical equipment, batteries, paint, chemicals, mattresses, and refrigerant-containing appliances.

The customer must not place prohibited or unclassified waste into a load without informing us. If waste is mixed with reusable items, contaminated, or misdescribed, we may refuse collection or charge additional costs for sorting, segregation, or specialist disposal. Where we arrange disposal, the customer acknowledges that charges may be based on weight, volume, waste type, handling time, and any applicable facility fees.

We reserve the right to decline any waste collection that would place us in breach of environmental, transport, or safety obligations. The customer remains responsible for ensuring that waste presented for removal does not contain confidential data unless it has been appropriately destroyed or secured before collection. If requested, we may provide evidence of lawful disposal where this has been agreed as part of the service and where records are available.

Where delivery cannot be completed because the destination is unavailable, unsafe, or the customer is absent, we may place the goods into temporary storage or return them to a holding location at the customer’s cost. Additional charges may apply for re-delivery, storage, re-handling, or waiting time. If items remain uncollected or delivery is delayed because of the customer’s instructions or lack of access, we may continue to charge reasonable costs until the goods are released or the matter is resolved.

We will use reasonable care in temporary storage arrangements, but storage services may be subject to separate terms if engaged. The customer must inform us promptly if any item is missing or damaged on delivery. Claims should be raised as soon as reasonably possible, and in any event within a reasonable time after completion of the move. Failure to notify us promptly may affect our ability to investigate the issue.

Where goods are abandoned or left in circumstances suggesting that the customer does not intend to recover them, we may take further steps in accordance with applicable law and after making reasonable attempts to contact the customer. Any disposal, sale, or other action taken in relation to uncollected goods will be handled lawfully and only where permitted.

If you believe there is a problem with the service, you should raise it promptly so that it can be reviewed. We may ask for photographs, descriptions, invoices, or other evidence to help assess the complaint. Any remedy offered will depend on the facts, the nature of the issue, and the extent of any proven loss. If a claim relates to damage, we may seek to repair, replace, or provide a reasonable financial settlement where appropriate and lawful.

We are not responsible for failure or delay caused by events beyond our reasonable control, including extreme weather, accidents, traffic disruption, strikes, public transport disruption, fire, flood, power failure, epidemic, civil disturbance, or government action. If such an event occurs, we may suspend performance for the duration of the event, rearrange the service, or terminate the booking if continuing would be impractical or unsafe. Neither party will be liable for losses caused solely by such events, except for amounts already due.

Any waiver, variation, or promise made outside these terms will not be binding unless confirmed in writing by an authorised representative. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as lawful. Failure by us to enforce a right on one occasion does not waive that right on any other occasion.

Governing Law

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another UK jurisdiction under mandatory consumer law. Any interpretation of these terms will be made in accordance with English legal principles and relevant statutory protections.

By booking our Shoreditch removals service, the customer acknowledges that the service is provided subject to these terms and to any additional written agreement agreed between the parties. These terms form the entire agreement in relation to the booked service and replace any prior discussions or understandings on the same subject, except where expressly preserved in writing.

For any part of the service that involves packing, lifting, transport, storage, or disposal, the same core obligations and limitations apply unless a separate written term states otherwise. The customer is encouraged to review the agreement carefully before confirming the booking so that expectations, responsibilities, and any special requirements are clear from the outset.

Our removal company in Shoreditch aims to provide a professional, lawful, and orderly service. These terms are designed to protect both parties by setting clear rules on booking, payment, cancellations, liability, and waste handling. If the customer proceeds with the booking, they agree that these terms will govern the service in full, subject always to mandatory legal rights that cannot be excluded.